Trivano Living- "Santiago" 2-person Low EMF FAR Infrared Sauna DYN-6209-01

At TrivanoLiving, our goal is to provide clear, accurate, and reliable shipping information so customers know exactly what to expect. The information below outlines how we process orders, estimated delivery timeframes, and important conditions that may affect shipping.

1. Shipping Availability

We currently ship exclusively within the United States. We do not offer international shipping, and we do not ship to U.S. territories, APO/FPO addresses, or PO Boxes that are not eligible for carrier delivery.

2. Shipping Costs

All orders within the United States include free standard shipping. There are no additional handling fees or hidden charges beyond the price shown at checkout.

3. Order Processing Time

Before your order is shipped, it goes through our internal processing steps, which include verification, inventory check, and packaging. Standard processing time is:

• 1 to 3 business days for most orders.

Orders placed after 6:00 PM EST or during weekends/holidays will be processed on the next business day. Processing time is separate from carrier transit time.

4. Estimated Delivery Timeframes

After your order has been processed and handed to the carrier, the estimated transit time is:

• Standard Delivery (United States): 7 to 14 business days

These timeframes are based on normal carrier operations. Actual delivery may vary depending on:

• Distance from our fulfillment location
• Carrier workload and routing
• Weather disruptions or natural events
• Local delivery conditions in your area

We do not guarantee arrival on a specific date, but we provide realistic estimates based on historical carrier performance.

5. Tracking Information

A tracking number will be sent to your email once the carrier scans and activates the shipment. Tracking information may take 24–48 hours to show movement after the label is created.

6. Address Accuracy

Please verify that your shipping address is complete and correct before placing your order. We are not responsible for delays or failed deliveries caused by:

• Incomplete or incorrect addresses
• Missing apartment or unit numbers
• Customer relocation after order placement

If a package is returned to us due to address issues, we will contact you to arrange reshipment.

7. Delivery Delays and Exceptions

While most orders arrive within the estimated timeframe, delays may occur due to factors outside our control, such as:

• Severe weather conditions
• Carrier transportation issues
• Peak shopping seasons or holiday backlogs
• Operational delays at carrier distribution centers

If your order experiences a significant delay, please contact us so we can work with the carrier to investigate and assist.

8. Packages Marked as Delivered

If a package is marked as "Delivered" by the carrier but you cannot locate it, please:

• Check around your property and mailbox areas
• Confirm with neighbors or building management
• Allow 24 hours, as some carriers mark packages early
• Contact the carrier directly for delivery confirmation

Once a package is confirmed delivered to the provided address, TrivanoLiving is not responsible for loss or theft. However, we will assist you with a carrier investigation when possible.

9. Contact Us

For shipping questions or assistance, please contact our support team:

Email: support@trivanoliving.com
Phone: (844) 629-0574

We typically respond within one business day.

At Trivano Living, we want you to be completely satisfied with your purchase. If you change your mind or experience an issue, our return and exchange policy is designed to be clear, transparent and easy to follow.

Summary of Return Costs

• Our mistake (defective or wrong item): We cover return shipping and issue a full refund.
• Change of mind / buyer’s remorse: You pay return shipping; a full refund is issued once we receive the item in acceptable condition.

1. Eligibility for Returns & Exchanges

All items are eligible for return unless explicitly marked as “non-returnable” on the product page (see Section 5). To be eligible:

• The return request must be submitted within 30 days of delivery.
• Items must be unused, unwashed, and undamaged.
• All original packaging, tags, labels, manuals, and accessories must be included.
• Proof of purchase (receipt or order confirmation) is required.

2. How to Initiate a Return or Exchange

1. Contact us: Email support@trivanoliving.com or call (844) 629-0574 with your order number, the item(s) you wish to return, and the reason.
2. Receive authorisation and return address: We will send you an RMA number and our return address, along with packing/shipping instructions. Please do not ship items before receiving these details.
3. Pack your items: Use the original packaging and include all accessories and documentation. Clearly write the RMA number on the package.
4. Ship your return: Send the parcel using a trackable shipping method. We will notify you once your return is received and inspected.

3. Refunds

• Processing time: Once we receive and inspect your return, we will approve or deny the refund. Approved refunds are processed within 10 business days.
• Refund method: Refunds are issued to the original payment method.
• Sale items: Items purchased at a discount are eligible for return under the same conditions as full-priced items.

Where is my refund? If you haven’t received your refund, check your bank/card statement, contact your bank or card issuer, then contact us if the refund is still missing.

4. Exchanges

If you need a different size or model, the fastest option is to return your item for a refund and place a new order. For direct exchanges, contact our support team.

5. Non-Returnable Items

For hygiene, safety or regulatory reasons, certain items cannot be returned:

• Items that have been used, installed or modified.
• Personalised or custom orders.
• Products explicitly marked as “non-returnable” on the product page.

Non-returnable items are clearly indicated before purchase.

6. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery at support@trivanoliving.com or (844) 629-0574 with photos and details. We will provide a prepaid return label and offer a replacement or full refund.

7. Liability & Disclaimer

You are responsible for items being returned until they reach us. We recommend using a trackable, insured shipping service. Refunds may be denied for items showing signs of use, damage, or missing components not caused by us. This policy does not affect your statutory consumer rights.

8. Contact

For questions about returns or exchanges, email support@trivanoliving.com or call (844) 629-0574. We aim to respond within 24 hours.